Exercises to Hone Your Communication Skills at Work.

1.            Motivating and Creating Engagement.

Watch: https://www.youtube.com/watch?v=u6XAPnuFjJc List three changes you will make, based the information in the video, in the way you motivate or support the engagement of others at work. Include detail and an example story for each. The example story should outline something you did that you would now do differently.

2.            Listening to Concerns.

Pick three difficult situations at work. Find someone, for each situation, with whom you have historically disagreed about that particular situation.  Make an appointment to talk and ask the colleague what his or her concerns are surrounding the situation (i.e. what worries them). Do not respond—just listen. Thank the colleague. After the meeting, paraphrase the concerns in a few short paragraphs. Wait one week. Write each person a short paragraph explaining how you might help with the concerns. Do not argue, challenge or discount the concerns.

3.            Examining Your Beliefs and Discovering Truth.

Make a list of your twenty top beliefs about people and about your profession (things like, “People perform better with deadlines,” “People perform better with strong financial incentives,” or “Women are better at communicating interpersonally.”). Find and read quality research surrounding each belief until you discover three things that change your beliefs. Explain each change in one paragraph.

4.            Embracing Group Wisdom.

Find and summarize three stories from credible sources about decisions made by groups that, in the end, were better decisions than decisions made by individuals.

5.            Gaining Intrapersonal Insight

Read: Unskilled and unaware of it: how difficulties in recognizing one’s own incompetence lead to inflated self-assessments by Kruger J & Dunning D. J Pers Soc Psychol. 1999 Dec;77(6):1121-34.
Summarize the main findings of the study.