Eighty percent or more of all human communication is nonverbal—NOT the words we say.
When the verbal message contradicts the nonverbal message, we believe the nonverbal.
Watch as the instructor and a volunteer act out the following skit twice:
Person #1: Hey, how’s it going?
Person #2: Great, how are you?
Person #1: I’m good. Hey, we’re having a party Saturday. Why don’t you come by the house?
Person #2: Okay, sounds good
Person #1: Awright see ya then.
Person #2: Yeah, see ya.
Write down what you think the instructor is thinking the first time the skit is performed, and then write down what you think the instructor is thinking the second time the skit is performed. What percentage of the message was transmitted verbally and what percentage was transmitted nonverbally?
You’re always sending a nonverbal message. Why does this matter when you do an oral presentation? What should you do about it?